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Customer Services
Get a faster response from a member of our team.
Opening hours Telephone Hours
  • Mon-Fri: 8:30am to 6pm
  • Sat: 9am to 5pm
  • Sun: closed
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyAvanti.
Opening hours Telephone Hours
  • Mon–Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm
Customer Services
Opening hours Telephone Hours
  • Mon - Fri: 8:30am to 6pm
  • Sat: 9am - 5pm
  • Sun closed
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyAvanti.
Opening hours Telephone Hours
  • Mon - Fri: 8:30am to 6pm
  • Sat: 9am - 5pm
  • Sun closed
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Contact us

Need help?

We’re all ears and ready to help. Our friendly Live Chat squad are online Monday to Friday between 8:30am and 6pm, and 9am to 5pm on Saturdays and Bank Holidays.

Christmas opening hours changes:
Tuesday 24 Dec: 8.30am – 2pm
Weds 25 – Thurs 26 Dec: Closed
Tuesday 31 Dec: 8.30am – 4pm
Wednesday 1 Jan: Closed

Have a question about your policy or your account? Chances are we’ve already tackled it in our Help Centre, so pop over there for a browse.

Want to make changes to your policy?

Want to tweak your policy details? Easy-peasy. Just login to your My Avanti account – any time, any day, wherever you are in the world. Plus, best of all, there’s no admin fee.

Have a medical emergency or need urgent repatriation assistance?

If you’ve been admitted to hospital you, or someone on your behalf, should contact us within 48 hours. Find out what to do if you have a medical emergency when you’re away.

Get in touch…

Want to talk with a specific team?

Claims

If it’s not a medical emergency, you can start your claim online. But if you’d prefer to talk to us over the phone, our claims team are happy to help.

Other ways to contact us

Drop us a line via our online contact form – it’s the quickest way to get in touch. Or you can email us at i[email protected]. We’ll always try to get back to you within three working days.

Or you can write to us at:

Britannia House,

3-5 Rushmills Business Park,

Bedford Road, 

Northampton,

NN4 7YB

Eyeing a career change?

Check out our latest job openings.

Refer a friend

Learn more about how you can gift your friends with up to 20% off travel insurance with our refer a friend scheme.

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