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Claims

How to make a claim online

If you need to make a claim on your travel insurance, you can submit your claim online here.

How to make a claim by post

If you’d rather send your claim form through the post, you can download your form below. You’ll need to fill out a form for each area you would like to make a claim for.

If you would like us to send you a form through the post please call the claims team on 01403 288122. Remember to have your policy details ready so we can help you.

Claims forms:

Please send your completed claim forms to the following postal or email address.

If you bought your travel insurance policy before 1 December 2017, please click here to find the contact details you need to make a claim.

Avanti Travel Insurance Claims

  • +44(0) 1403 288122
  • Avanti Travel Insurance Claims
    308-314 London Road
    Hadleigh
    Benfleet
    Essex
    SS7 2DD
  • info@csal.co.uk

For legal costs and expenses

  • +44(0) 117 934 0548
  • DAS Legal Expenses
    Insurance Company Limited
    DAS House
    Quay Side
    Temple Back
    Bristol
    BS1 6NH

For End Supplier Failure section only†

  • +44(0) 345 266 1872
  • IPP Claims at Cunningham Lindsey
    Oakleigh House
    14-15 Park Place
    Cardiff
    CF10 3DQ
  • insolvency-claims@ipplondon.co.uk
  • ipplondon.co.uk

Terrorism Cancellation Cover claims only‡

  • +44(0) 1420 383012
  • Reactive Claims Ltd
    Attwood House
    Mansfield Business Park
    Four Marks
    Hampshire
    GU34 5PZ
  • safe-journey@reactiveclaims.com
  • reactiveclaims.com
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