Terms & conditions.

My Avanti
Vouchers
Discounts & Offers
Cashback
Refer a Friend

This website and the insurance products and services offered within are intended for use and purchase by residents of the United Kingdom or companies and organisations registered in the United Kingdom.

All insurance products and services offered in this website are subject to individual terms and conditions that are readily available for inspection before a purchase is made. Acceptance of an insurance policy is subject to medical screening and terms as described in policy documents.

You should refer to the terms and conditions relating to a product or service before undertaking a purchase.

Avanti Travel Insurance and the organisations providing services and products to Avanti Travel Insurance retain the right to modify these terms and conditions when necessary so you should review them each time you use this website.

In cases of products and services being supplied by an organisation that has entered into an agreement with Avanti Travel Insurance to sell such products and services via this website any contract arising from a purchase made by you exists between you and that organisation rather than you and Avanti Travel Insurance unless specifically otherwise stated in writing.

Avanti Travel Insurance offers a wide range of insurance products and insurance related services for sale on this website. You are entirely responsible for deciding whether or not to purchase any of these products or services.

While this website will often offer helpful information on general insurance matters it does not seek to advise you on which particular products and services to purchase or from which particular organisation to purchase them from.

If you are in doubt as to whether an insurance product or service offered for purchase on this website is suitable for your needs or specific requirements please contact our Customer Service department prior to making a purchase. Contact details and policies are contained within the terms and conditions relating to a product or service.

Avanti Travel Insurance or the appointed representatives of Avanti Insurance reserve the right to modify the content or format of this website at any time. Avanti Travel Insurance also reserves the right to change the information on this page if necessary.

Please read the contents of this page each time you view this website. Avanti Travel Insurance does not guarantee the availability of this site nor does it guarantee that the code which constitutes this website or the material contained within it will operate either fully or in part on any specific computer equipment or in any specific software. There are no elements within this website that alter any of the configuration or other settings on any machinery used to view the site.

Avanti Travel Insurance accepts no liability whatsoever for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur while using this site as any such damage will be deemed to be coincidental.

Any information contained within the technical support pages on this website is for reference purposes only and Avanti Travel Insurance recommends against any individual attempting to service, repair or reconfigure electronic equipment or computer software based on the content of these technical pages unless they are fully qualified to do so.

My Avanti

To sign up for a My Avanti account you must be a minimum of 18 years old. You will need an email address which will form your username and you will be asked to create a password to login securely.

Policies and quotes will only be accessible to the policyholder and only the policyholder will be able to make changes to their policies.

Changes that can be made via My Avanti include:

• Travel date changes
• Destination changes
• Upgrading cover limits
• Adding additional cover options
• Updating the age of travellers
• Updating your telephone number, address and email address
• Renewing your policy
• Update marketing preferences 
• Opt out of auto renewal

Any IP addresses outside of the UK, Channel Islands and Isle of Man will restrict access and will ask you to call the Customer Service team to make changes to your policy.

Any changes made to a policy by you will be immediate and will be visible on selection of the ‘view my policy’ section. Any changes will be confirmed by email to the email address associated with the policy.

Any requests to change your policy via the ‘get in touch’ form must be verified by Avanti Travel Insurance with any additional premiums paid and new documents issued (if required) before they form part of the cover.

Avanti Vouchers

1. This voucher may be used to buy any new Single Trip or Annual Multi-Trip Avanti Travel Insurance policy.
2. Vouchers may be used for full or part payment of a new travel insurance policy.
3. If your voucher value exceeds the cost of your new policy, any remaining credit will be saved on your Avanti account and may be redeemed at a later date.
4. Voucher is not refundable if lost or stolen.
5. Vouchers are not transferable and may not be sold on.
6. Vouchers are the property of Avanti Travel Insurance and have no cash value.
7. If a cancellation voucher has been issued but not used prior to the expiry of your voucher (36 months), we will apply an administration and maintenance fee which may be up to, but not exceeding the value of the voucher.

Discounts & Offers

Discounts

1. Discounts and cashback offers are available to customers who purchase a policy, as stated on promotional material.
2. Discount does not apply to medical screening costs or add-ons. New policies only. 
3. Policies can be bought over the phone or online
4. To qualify for the discount, customers must quote the campaign code at time of purchase.
5. Customers must refer to the promotional material for minimum spend, if applicable.
6. Customers must refer to the promotional material for qualifying dates, if applicable.
7. The discount value is as stated on relevant promotional material.
8. No cash alternative will be given.
9. The offer cannot be redeemed against existing policies.
10. The discount offer cannot be used in conjunction with any other offer.
11. Using a discount offer in conjunction with third-party cashback requests will result in a cashback decline.
12. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Avanti Travel Insurance.
13. Avanti Travel Insurance reserves the right to amend these rules at any time. Avanti Travel Insurance may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
14. Promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282

Cashback

Customers must refer to third-party websites Quidco and TopCashback for full terms and conditions.

Refer a Friend

This is a summary of the key conditions to redeem rewards. It does not replace the full terms and conditions of Mention Me.

Referrer Rewards

1. 1. The referrer is offered a £10 Love2Shop gift card for each friend who buys for the first time.
   2. This offer can be shared for 12 months from the date of acceptance by the referrer.
   3. In order for the referral to qualify for the reward the referred friend must be a new customer to Avanti and over the age of 18 and the referred friend must meet the conditions of their reward.
   4. There is no requirement for the referrer to be an existing Avanti customer.
   5. In order to share this offer the referrer must be over the age of 18.
   6. Rewards will be cumulative and so if multiple qualifying referrals are made to Avanti, multiple rewards will be delivered to the referrer, subject to a limit. A referrer may not earn more than 10 within any 24 hour period or 75 within the last 12 months or 1000 GBP of reward value within the last 12 months.
   7. The Referrer will receive a voucher after a referred friend has bought a policy with Avanti, as long as they don’t cancel within 60 days. The Referrer will be notified by email once a referred friend has bought a policy, and when the reward has been earned.
   8. Rewards will be valid for 3 months from the date earned by the referrer.
   9. Referral rewards cannot be combined with other discount codes in a single order.
   10. Avanti reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
   11. Avanti reserves the right to vary any and all elements of this offer at any time without notice.

Referred Friend Rewards

1. The Referred friend discount is up to 20% off when they buy their first policy.
2. The reward is valid for one month from the point of issue to the referred friend.
3. Discounts and offers only apply to the base premium of your travel insurance quote and do not apply to any medical screening costs or optional extras, where relevant. 
4. In order to qualify for the reward the referred friend must be a new customer to Avanti and over the age of 18.
5. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
6. The Referred friend reward cannot be claimed by the same person making the referral.
7. Referred friend rewards cannot be combined with other discount codes in a single order.

12 for 10 Promotion

1. Offer available to customers who buy any Avanti travel insurance policy, as stated on promotional material.
2. Offer applies to new policies only. 
3. Offer does not apply to medical screening costs or add-ons. 
4. To qualify for the offer, customers must quote the code at checkout.
5. Discount available on new policies only. Does not apply to renewing policies.
6. If you choose to pay monthly, discounts will be spread over the full policy term. 
7. Offer ends midnight 31st July 2024.
8. The offer is as stated on relevant promotional material.
9. No cash alternative will be given.
10. The offer cannot be redeemed against existing policies.
11. The offer cannot be used in conjunction with any other offer.
12. Avanti reserves the right to amend these rules at any time. Avanti may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
13. Using an offer in conjunction with third-party cashback requests will result in a cashback decline. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Avanti.
14. The promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.