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Thomas Cook Goes Bust: What You Can Do

thomas cook plane in flight

With Thomas Cook going into administration on 23 September, if you’ve booked a holiday with the travel company, you’ll need to find out what to do next.

We’ve created this guide on what you can do to claim compensation for your holiday.

Am I covered to claim on my Thomas Cook package holiday?

Already booked a package holiday through Thomas Cook? All Thomas Cook package holidays are ATOL protected, which means ATOL should make alternative flights to help you get home, or give you a full refund on your Thomas Cook package holiday.

I’m on holiday

If your Thomas Cook return flight is before or on Sunday 6 October, then the ATOL scheme will help to get you home safely.

If your return flight is after this date, you’ll have to arrange your own return trip, but don’t worry, you can claim for this through ATOL.

I’ve not yet travelled

If you’ve booked your Thomas Cook package holiday but haven’t travelled yet, you can make a claim through the ATOL scheme for the cost of your package holiday.

I haven’t booked a package holiday, but have used Thomas Cook, what can I do?

If you buy anything on your credit card, including flights, you’re given legal protection if things go wrong, according to the Consumer Credit Act (1974).

This gives you cover if the amount bought on your credit card was between £100 and £30,000.

Section 75 means you can claim compensation when companies you’ve bought from go into administration, including Thomas Cook.

You’d still be protected under section 75 if you only paid a small deposit on your card and the rest of the payment via a different means.

Bought your Thomas Cook holiday on your credit card? Make sure you contact your credit card company directly to claim against Thomas Cook collapsing.

Will travel insurance cover me for the collapse of travel companies?

It’s important that you check the level of cover you’ve chosen protects you against travel companies going bust.

Not all travel insurance policies cover this as standard, so making sure your policy is right for you is essential.

If you have an Avanti Travel Insurance policy then the collapse of airlines is covered under our End Supplier Failure section, valid on both our Classic and Deluxe policies.

Everybody who is named on your policy should be covered up to £2,500 for compensation, as part of the End Supplier Failure cover we offer.

If you went on holiday or booked your holiday with someone who’s not covered by an Avanti Travel Insurance policy, then you would not be able to claim for their share of compensation under your policy. Even if you booked the holiday or flights.

Please note that if you’re claiming against the collapse of a travel company on your travel insurance, you’ll only be eligible to claim if you cannot claim compensation by any other means.

How can I protect myself for any future travel companies collapsing?

We understand it can be worrying when a travel company collapses.

It’s important that you make sure you’ll be covered for any financial failures of the business you’re buying services from. The unexpected can happen to anyone and your travel insurance is there to protect you from these risks.

Depending on how you’ve bought your holiday, you can sometimes be legally covered for compensation. (If you’ve chosen an ATOL protected holiday package, you’ll have protection for the collapse of your holiday provider.)

Having End Supplier Failure included as standard in an Avanti Classic or Deluxe policy doesn’t just cover airlines. It also allows you to claim for compensation for the financial failure of any of the following:

  • Scheduled airline
  • Hotel
  • Train operators
  • Car ferries
  • Villas abroad or cottages in the UK
  • Coach operators
  • Car or camper hire companies
  • Caravan sites
  • Campsites
  • Mobile home
  • Safaris
  • Excursions
  • Eurotunnel
  • Theme parks or attractions

To make sure you’re protected when you need it most, it’s important to check the policy wording of your travel insurance. That way, you can make sure that you’re covered for the things that are important to you.

If you’re also worried about the effects of Brexit and whether you’ll be covered for Brexit with your travel insurance, then it’s worth checking with your provider to find out how they can cover you for specific circumstances.